How to restore access

If you have forgotten or lost your account password, proceed with the password recovery process:

  1. Click Forgot your password? on the account login page.
  2. On the page that opens, enter the email linked to your account and continue.
  3. In the Secret code field, enter the code you received by email.
  4. Next, create a new strong password and enter it twice in the appropriate fields.
  5. Click Set a new password to complete access restoration.

You can now log in to your account using the newly recovered password.

If you registered by phone number, please contact support to restore your account.

2FA confirmation
If two-factor authentication is enabled, an additional 2FA code confirmation will be required for password recovery.
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